Client Help Desk
Practice Management Help Desk
Log In
How can we help?
Answers to common questions about the Zencare Members Portal
Article suggestions
Signing in
3 articles
How do I log into the Members Portal?
I forgot my password. How do I reset it?
How do I change the email or phone number associated with my account?
Signing up
7 articles
How do I preview or edit my profile before it is published?
I can't get past a certain screen on the sign up guide. What do I do?
I made a mistake in building my profile. How do I go back?
What fields are required to publish a profile?
Can I wait for my photoshoot to publish my profile?
What additional fields can I add to strengthen my profile?
My headshot was rejected. What do I do?
Call Calendar
19 articles
How do I set or update call availability?
What happens when a client requests an initial call?
How do I block off call times if I am out of office?
How do I cancel or reschedule an initial call?
How do I find requested call details?
How do I add recurring events to my call availability?
How do I edit or delete a recurring availability event?
Is a two-way calendar sync supported?
View all articles in “Call Calendar”
Photos & Video
18 articles
How can I select my photos and video?
How can I reduce the number of images displayed on my profile?
How can I add new photos to my profile?
How can I embed my video?
Can I film the introductory video on my own?
How can I access my photos?
What are my options for a reshoot and/or how do I add new photos?
How can I add my video to my Squarespace website?
View all articles in “Photos & Video”
Availability Updates
8 articles
How do I update my availability?
I am only offering teletherapy. How do I indicate that?
How can I change my office address?
How do I update my professional statement and message to clients?
How do I delete an office location?
How do I edit my name?
How do I update the degrees and/or professions listed on my profile?
How do I set up the Out of Office Auto-Responder?
Community Listserv
2 articles
How can I send an email to the listserv?
How can I communicate with other Zencare therapists?
Profile Creation
16 articles
How do I make my profile live?
How can I edit the therapy approaches listed on my profile?
How do I create a new therapy group?
How do I adjust my top specialties?
What should I write in my message to clients?
How can I add a note for an important update or setup in my practice?
What does the professional copywriting add-on include, and how long does it take?
Can I edit my profile after it becomes active?
View all articles in “Profile Creation”
Referrals
4 articles
How can I view all of my client referrals?
How can I increase referrals through Zencare?
How do I change the email address where I receive client referrals?
How does receiving referrals work?
Payment
6 articles
How can I update my credit card information and billing address?
How do I start and pay for my membership?
How do I use my coupon code?
How do I cancel my membership?
How do I check my Zencare membership plan (billing, invoices, etc)?
What does "unused time" on my invoice mean?
Group Practice
5 articles
How can I edit profiles for clinicians in my group practice?
Can I add more email addresses to my group practice page?
How can I upgrade my profile to a group practice?
How can I create a profile for a clinician in my practice?
How can I add a group practice profile to my account?
Photoshoot / Videoshoot
4 articles
How do I write my video script?
How can I prepare for the photo and video-shoot?
When can I expect my photos/video to be ready after my photoshoot?
How do I reschedule my photoshoot?
Insurances and fees
5 articles
How can I change my fees?
How can I add a unique payment note to my profile?
How can I add/remove insurances from my profile?
I removed an insurance from my profile, but am still getting inquiries. What should I do?
How do I add or update my sliding scale fees?
Other Questions
6 articles
Do you offer phone support?
How do I add my license in a new state?
How can I refer colleagues to Zencare?
How do I add the Zencare web badge to my website?
How do Zencare testimonials work?
Why doesn't my profile show up when I Google my name?
Getting Started
6 articles
What does each membership setup option include?
What should I write for my professional statement?
Will your team provide feedback on my profile content?
What are my options for getting set up remotely?
Can someone help me set up my Zencare profile?
Can I finish my profile first and begin membership later?
For clients
7 articles
How do I schedule an initial phone consultation?
How do I reschedule a phone consultation?
How do I cancel a phone consultation I scheduled?
What are the costs associated with the initial phone consultation?
How do I update my account login email address?
How do I use the "Check cost estimate" button as a therapy-seeker?
How do clients file out-of-network claims through Reimbursify?
Messaging
8 articles
How can I message a client who books a phone consultation with me?
How will I know when I’ve received a message from a client?
How do I use the template responses to client messages?
How do I delete a message I’ve already sent?
Why should I use messaging to contact a client?
Can I message non-Zencare clients?
How do I message a client via Zencare?
How does Zencare messaging work for clients?
Private Pay Booster
6 articles
How do I create a Zencare Private Pay Booster account?
How do I sign into my Private Pay Booster Account?
How do I upgrade my Private Pay Booster account?
How do I run an out-of-network benefits eligibility check?
What is the cost estimate on my profile?
How do I install the Private Pay Booster Widget on my website?