How can we help?

Signing in

• How do I log into the Members Portal?
• I forgot my password. How do I reset it?
• How do I change the email or phone number associated with my account?

Signing up

• How do I preview or edit my profile before it is published?
• I can't get past a certain screen on the sign up guide. What do I do?
• I made a mistake in building my profile. How do I go back?
• What fields are required to publish a profile?
• Can I wait for my photoshoot to publish my profile?
• What additional fields can I add to strengthen my profile?
• My headshot was rejected. What do I do?

Call Calendar

• How do I set or update call availability?
• What happens when a client requests an initial call?
• How do I block off call times if I am out of office?
• How do I cancel or reschedule an initial call?
• How do I find requested call details?
• How do I add recurring events to my call availability?
• How do I edit or delete a recurring availability event?
• Is a two-way calendar sync supported?
• View all articles in “Call Calendar”

Photos & Video

• How can I select my photos and video?
• How can I reduce the number of images displayed on my profile?
• How can I add new photos to my profile?
• How can I embed my video?
• Can I film the introductory video on my own?
• How can I access my photos?
• What are my options for a reshoot and/or how do I add new photos?
• How can I add my video to my Squarespace website?
• View all articles in “Photos & Video”

Availability Updates

• How do I update my availability?
• I am only offering teletherapy. How do I indicate that?
• How can I change my office address?
• How do I update my professional statement and message to clients?
• How do I delete an office location?
• How do I edit my name?
• How do I update the degrees and/or professions listed on my profile?
• How do I set up the Out of Office Auto-Responder?

Community Listserv

• How can I send an email to the listserv?
• How can I communicate with other Zencare therapists?

Profile Creation

• How do I make my profile live?
• How can I edit the therapy approaches listed on my profile?
• How do I create a new therapy group?
• How do I adjust my top specialties?
• What should I write in my message to clients?
• How can I add a note for an important update or setup in my practice?
• What does the professional copywriting add-on include, and how long does it take?
• Can I edit my profile after it becomes active?
• View all articles in “Profile Creation”

Referrals

• How can I view all of my client referrals?
• How can I increase referrals through Zencare?
• How do I change the email address where I receive client referrals?
• How does receiving referrals work?

Payment

• How can I update my credit card information and billing address?
• How do I start and pay for my membership?
• How do I use my coupon code?
• How do I cancel my membership?
• How do I check my Zencare membership plan (billing, invoices, etc)?
• What does "unused time" on my invoice mean?

Group Practice

• How can I edit profiles for clinicians in my group practice?
• Can I add more email addresses to my group practice page?
• How can I upgrade my profile to a group practice?
• How can I create a profile for a clinician in my practice?
• How can I add a group practice profile to my account?

Photoshoot / Videoshoot

• How do I write my video script?
• How can I prepare for the photo and video-shoot?
• When can I expect my photos/video to be ready after my photoshoot?
• How do I reschedule my photoshoot?

Insurances and fees

• How can I change my fees?
• How can I add a unique payment note to my profile?
• How can I add/remove insurances from my profile?
• I removed an insurance from my profile, but am still getting inquiries. What should I do?
• How do I add or update my sliding scale fees?

Other Questions

• Do you offer phone support?
• How do I add my license in a new state?
• How can I refer colleagues to Zencare?
• How do I add the Zencare web badge to my website?
• How do Zencare testimonials work?
• Why doesn't my profile show up when I Google my name?

Getting Started

• What does each membership setup option include?
• What should I write for my professional statement?
• Will your team provide feedback on my profile content?
• What are my options for getting set up remotely?
• Can someone help me set up my Zencare profile?
• Can I finish my profile first and begin membership later?

For clients

• How do I schedule an initial phone consultation?
• How do I reschedule a phone consultation?
• How do I cancel a phone consultation I scheduled?
• What are the costs associated with the initial phone consultation?
• How do I update my account login email address?
• How do I use the "Check cost estimate" button as a therapy-seeker?
• How do clients file out-of-network claims through Reimbursify?

Messaging

• How can I message a client who books a phone consultation with me?
• How will I know when I’ve received a message from a client?
• How do I use the template responses to client messages?
• How do I delete a message I’ve already sent?
• Why should I use messaging to contact a client?
• Can I message non-Zencare clients?
• How do I message a client via Zencare?
• How does Zencare messaging work for clients?

Private Pay Booster

• How do I create a Zencare Private Pay Booster account?
• How do I sign into my Private Pay Booster Account?
• How do I upgrade my Private Pay Booster account?
• How do I run an out-of-network benefits eligibility check?
• What is the cost estimate on my profile?
• How do I install the Private Pay Booster Widget on my website?