Client Help Desk
Practice Management Help Desk
How can we help?
Answers to common questions about the Zencare Members Portal
How do I log into the Members Portal?
I forgot my password. How do I reset it?
How do I change the email or phone number associated with my account?
How do I preview or edit my profile before it is published?
I can't get past a certain screen on the sign up guide. What do I do?
I made a mistake in building my profile. How do I go back?
What fields are required to publish a profile?
Can I wait for my photoshoot to publish my profile?
What additional fields can I add to strengthen my profile?
My headshot was rejected. What do I do?
How do I set or update call availability?
What happens when a client requests an initial call?
How do I block off call times if I am out of office?
How do I cancel or reschedule an initial call?
How do I find requested call details?
How do I add recurring events to my call availability?
How do I edit or delete a recurring availability event?
Is a two-way calendar sync supported?
View all articles in “Call Calendar”
Photos & Video
How can I select my photos and video?
How can I reduce the number of images displayed on my profile?
How can I add new photos to my profile?
How can I embed my video?
Can I film the introductory video on my own?
How can I access my photos?
What are my options for a reshoot and/or how do I add new photos?
How can I add my video to my Squarespace website?
View all articles in “Photos & Video”
How do I update my availability?
I am only offering teletherapy. How do I indicate that?
Can I still use the old availability update form?
How can I change my office address?
How do I update my professional statement and message to clients?
How do I delete an office location?
How do I edit my name?
How do I update the degrees and/or professions listed on my profile?
View all articles in “Availability Updates”
How can I send an email to the listserv?
How can I communicate with other Zencare therapists?
How do I make my profile live?
How can I edit the therapy approaches listed on my profile?
How do I create a new therapy group?
How do I adjust my top specialties?
What should I write in my message to clients?
How can I add a note for a unique update or setup in my practice?
What does the copywriting add-on include and how long does it take?
Can I edit my profile after it becomes active?
View all articles in “Profile Creation”
Is there any way to access the list of people who have contacted me? How can I see all my client referrals?
How can I increase referrals through Zencare?
How do I change the email address where I receive client referrals?
How can I update my credit card information?
How do I start and pay for my membership?
How do I use my coupon code?
How do I cancel my membership?
How do I check my Zencare membership plan (billing, invoices, etc)?
How can I edit profiles for clinicians in my group practice?
Can I add more email addresses to my group practice page?
How can I upgrade my profile to a group practice?
How can I create a profile for a clinician in my practice?
How can I add a group practice profile to my account?
Photoshoot / Videoshoot
How do I write my video script?
How can I prepare for the photo and video-shoot?
When can I expect my photos/video to be ready after my photoshoot?
How do I reschedule my photoshoot?
Insurances and fees
How can I change my fees?
How can I add a unique payment note to my profile?
How can I add/remove insurances from my profile?
I removed an insurance from my profile, but am still getting inquiries. What should I do?
How do I add or update my sliding scale fees?
Do you offer phone support?
How do I add my license in a new state?
How can I refer colleagues to Zencare?
How do I add the Zencare web badge to my website?
How do Zencare testimonials work?
Why doesn't my profile show up when I Google my name?
Hushmail issues: I can’t read my emails from Zencare or they have weird formatting. How can I fix this?
What does each membership setup option include?
How many referrals can I expect per month through Zencare?
What should I write for my professional statement?
Will your team provide feedback on my profile content?
What are my options for getting set up remotely?
Can someone help me set up my Zencare profile?
How can I message a client who books a phone consultation with me?
How will I know when I’ve received a message from a client?
How do I use the template responses to client messages?
How do I delete a message I’ve already sent?
Why should I use messaging to contact a client?
Can I message non-Zencare clients?
How do I message a client via Zencare?
How does Zencare messaging work for clients?
Private Pay Booster
How do I create a Zencare Private Pay Booster account?
How do I sign into my Private Pay Booster Account?
How do I upgrade my Private Pay Booster account?
How do I run an out-of-network benefits eligibility check?
What is the cost estimate on my profile?