You can download your photos directly from your Zencare profile! They will be downloaded in high resolution. 

Here's how to do that:

1. Open your Zencare profile link (you can either navigate directly to the link from your browser, or click "View Profile" from the Members portal):

 Click on the image you'd like to download:

 

Right click (control + click on a Mac) to find the "save image" location and download directly: