If you received an error when uploading a photo, it means it did not meet the headshot criteria, which ensures that uploaded photos are a big enough size (for high quality!) and not black and white. Try taking a new photo using this headshot guide

If you think your headshot meets the criteria but are still unable to upload it, please send an email to support@zencare.co attaching the photo you’d like to have as your profile photo, and we’ll take care of it for you!