We love answering any questions you might have, helping you solve issues as they arise, and cheering you on as you grow your thriving dream practice!
We provide unlimited support via email for all of our therapist members. Our email support comes from Zencare team members who are not just super friendly (and love therapy!), but also incredibly knowledgeable about our therapists, clients, and how our platform works.
Due to high support volume, as well as greater clarity of written communication, our support is limited to email at this time. Read below for why we focus on email support!
Why no phone support?
We've found that written communication is more effective than phone support for the following reasons:
- We can take a look "under the hood" at your profile and other membership assets to troubleshoot more effectively before responding.
- Depending on the query, we may need time to coordinate with colleagues (including members in our product and marketing team), in order to provide you with a more well-rounded, considerate answer.
- Online communication creates a more complete "record" of all messages, so that we have situational and historical context in future correspondences.
In short, we may not be available by phone, but we happily provide one-on-one, individualized online support!
What are your support hours?
We're available to help Monday through Friday, 9am-6pm ET, and typically respond within 6 business hours of receiving your inquiry. Feel free to contact us through the help section of the Members Portal!
How can I reach you?
1. Log into the Members Portal, and navigate to the Contact Zencare tab.
2. Select the reason you're reaching out (the most common is "I'd like support with my profile!"), and hit Submit
3. From there, we'll ask that you first search our help desk for answers to common questions
4. If you don't find what you're looking for, send us a message! We look forward to hearing from you!
